SHIPPING AND TURNAROUND TIMES
After being handcrafted by our artisans, Thumbies® custom Thumbies®, Buddies™, and Phoenix Collection™ keepsakes will be ready to ship out to you within 7-10 business days from receipt of the complete order.* If needed, rush orders can be completed in 3 business days (plus shipping time) for an additional fee.
Shipping times will be determined by your location and the shipping method you select(ed) at check-out. Our standard shipping method is UPS.
- Orders shipping to Alaska and Hawaii should anticipate an additional week's time to receive keepsakes and will be shipped USPS.
- Orders shipping to P.O. Boxes will be shipped USPS.
- Expedited shipping services are available if needed.
If you have any questions on your order or timing, please call Customer Service at 877.848.6243 (or 847.381.9000 if outside the US).
*This is with the exception of Key Fobs, which will ship in 8-10 weeks.